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Offline twikker46

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waiting for router updates
« on: May 19, 2017, 09:15:01 AM »
Hi,

I am a paid user. I submitted information for two routers not on your list last week. How long will it take to get them on the list? I need to remotely connect with cameras at my farm. Routers are Belkin N600DB and Arris NVG589 (AT&T). Sent screenshots last Friday. Thanks

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waiting for router updates
« on: May 19, 2017, 09:15:01 AM »

Offline trpted

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Re: waiting for router updates
« Reply #1 on: May 19, 2017, 12:59:05 PM »
While waiting for the updates some questions I want to ask.

#1 How are these two NAT routers connected to each other:

One of Belkin N600DB LAN ports to a LAN port on the Arris NVG589 OR the WAN/Internet/To Modem/To ONT - port of the Belkin N600DB to to a LAN port on the Arris NVG589?

#2 How is the Arris NVG589 connected to the Internet:

a) It's WAN/Internet/To Modem/To ONT - port?

b) OR its DSL port?

??

c) Note to better assist you, see the the user's guide / manual ( URL = https://community.arubanetworks.com/aruba/attachments/aruba/unified-wired-wireless-access/26009/1/Motorola%20NVG589%20VDSL2%20Gateway.pdf ) on page 13, 14 and 15 (does not matter if reading PDF file or printed out), check which of the two broadband lights is lit or the physical connection(s).
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Offline twikker46

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Re: waiting for router updates
« Reply #2 on: May 19, 2017, 01:31:56 PM »
Hi Shane,

Actually it's not that complicated. These are two routers at two locations. One at home; one at my farm. I am trying to hook up cameras thru I-spy at both locations and need to get the ports forwarded correctly for I-spy to work remotely. It's beyond me.

Offline trpted

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Re: waiting for router updates
« Reply #3 on: May 20, 2017, 12:27:13 PM »
I am not Shane

One more direction/question I thought of I have to say/ask.

#1 Go to http://ipv4.whatismyv6.com/

#2 On that web page is the non bogan IPv4 (Public) Address that users from Internet use to connect to you.

#3 In your router, somewhere in there you must have the same non bogan IP Address.

Example non bogan IP Address is 999.888.777.666, but in the router the WAN IP is 10.0.0.100 - this is not ok.

#4 Important note: This is not to say that the non bogan IP Address has to be Static.

Example yesterday's IP Address was 999.888.777.666 and today's IP Address is 999.888.777.555 - this is ok.

#5 If you do not see the non bogan IP Address anywhere in the your router it's screens, it first matters what the WAN IP Address in the router is:

a) From 100.64.0.0 - 100.127.255.255, then CGNAT/NAT444/LSN is present.

>>

Quote

If you want more details about CGNAT/NAT444/LSN, you can look at

http://en.wikipedia.org/wiki/Carrier-grade_NAT

The possible fixes to fix your issue if CGNAT/NAT444/LSN is present.

#1 Have them in their NAT router forward the ports to the WAN IP of your router..

#2 Upgrading the type of plan that you are on with your ISP so that you get a non bogan IP Address.

For example if you are a Residential Service Plan, consider going to a Business Service Plan.

#3 Consider switching to another ISP that can give you you a non bogan IP Address.

#4 For the long term future, get IPv6 working.


<<<

b) From 10.0.0.0 to 10.255.255.255, from 172.16.0.0 to 172.31.255.255 OR from 192.168.0.0 to 192.168.255.255 and if your NAT router is a RJ-45 WAN port router:

Step 1: Physically find your NAT Router

Step 2: Find the WAN port of it.

Step 3: Report back what the brand and model of the device that is connected at the other end of the wire that is connected to the WAN port of the NAT router.

c) From 10.0.0.0 to 10.255.255.255, from 172.16.0.0 to 172.31.255.255 OR from 192.168.0.0 to 192.168.255.255 and if your NAT router is NOT a RJ-45 WAN port router, then CGNAT/NAT444/LSN is present (See fix above if the case).

d) If from 10.0.0.0 to 10.255.255.255, from 172.16.0.0 to 172.31.255.255 OR from 192.168.0.0 to 192.168.255.255 and if your NAT router is a gateway NAT router, it matters how it is connected to the Internet (RJ-45 WAN port or acting a modem combo).

e) If from 10.0.0.0 to 10.255.255.255, from 172.16.0.0 to 172.31.255.255 OR from 192.168.0.0 to 192.168.255.255 and you do not know the type of NAT router yours is, it would help to know the brand and model it is - if you did not post already.

f) If the WAN IP was not any of those, it would be a good idea to check to see how the non bogan IP Address is not the same (and not NAT). If you need help finding why that is, you are to asking for help doing so.

-> Since you have posted what the brand and model of your router is/are:

Your  Arris NVG589 is a Gateway NAT NAT router and your Belkin N600DB is a RJ-45 WAN port router.
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Re: waiting for router updates
« Reply #3 on: May 20, 2017, 12:27:13 PM »