LH11800 Local Works, Remote Not working

[jjaemin96]

Hey there, i'm trying to set-up remote viewing for my parents as they own a little shop and would like to view it through their smartphone. I literally tried everything, spending 6+ hours reading through past posts and such but no luck at all. I managed to get the local ip:8080 to work with IE when i'm connected to their network but when I tried using the lorex ddns web address, I get a page cannot be displayed error. I'm sure the ports are forwarded as I tried checking the ports and such. They're using a Bell Hub modem - Sagemcom FAST4350. I just can't get this to work remotely.  Really frustrating...any help would be appreciated! The DVR itself is on DHCP with auto port forwarding on as well. The modem has UPnP on and DMZ is off.

Never mind...I have now fixed the problem. Now I just don't know how to view the camera via iPhone, do I just use the port 1025, ID is admin, password blank? I'm trying this but its not going through. I know there's an additional mobile page with id and password that you choose which I did and used on the iPhone. I also know that port 1025 is open and remote/local viewing works both on PC but not with my iPhone. Any fixes?

[Shane]

Your DDNS name simply points to your internet IP. So when you are on your iphone, if you are on the same network as the dvr you have to use its local IP. When outside your network or using cell internet is when you use the DDNS name

Shane

[jjaemin96]

Hey Shane, I tried to use the DDNS address with my phone using my cell internet but it doesn't work. I set the username and password through the mobile page on the DVT machine and used port 1025 (which is open, checked already) but still doesn't work.

[Shane]

When you say it doesnt work, what isnt working? Does it simply not connect or is it connecting but failing on the user name and password?

Shane