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Author Topic: Unlugged Digimerge Touch now offline  (Read 9461 times)

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Offline zbakke

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Unlugged Digimerge Touch now offline
« on: June 25, 2014, 06:28:55 AM »
I unplugged my Digimerge Touch and now it is not viewable online. I imagined it would have just booted up again, however it didn't. What do I need to do?

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Unlugged Digimerge Touch now offline
« on: June 25, 2014, 06:28:55 AM »

Offline Shane

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Re: Unlugged Digimerge Touch now offline
« Reply #1 on: June 25, 2014, 02:31:20 PM »
When it booted back up it might have gotten a new local IP from the router if you didnt set it to static. So if the IP changed the the port forwarding rules wont work since they are pointing to the old IP :wink:

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Offline zbakke

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Re: Unlugged Digimerge Touch now offline
« Reply #2 on: June 25, 2014, 04:10:30 PM »
Had it on Static, it seems to be viewable on my computer(via the web)...however I cant seem to pull it up on my phone anymore...? It is saying it "Failed to access the DVR"

Offline Shane

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Re: Unlugged Digimerge Touch now offline
« Reply #3 on: June 26, 2014, 11:37:55 AM »
Have you double checked the port forwarding rules and the IP of the dvr?

Post a screen shot of the port forwarding page in the router and a screen shot of the network setup in the dvr so I can double check them. :wink:

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
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Offline zbakke

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Re: Unlugged Digimerge Touch now offline
« Reply #4 on: July 19, 2014, 11:13:30 AM »
disregard I figured it out....can you delete this thread...and its pictures please

Offline trpted

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Re: Unlugged Digimerge Touch now offline
« Reply #5 on: July 20, 2014, 11:05:08 AM »
That is great to hear/read, but for the purpose of helping others what did you do?

Private messages (PM) are not for support questions or for hints to not yet answered topics. The PMs are basically for confident conversation between the users, off the forum.

Offline Shane

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Re: Unlugged Digimerge Touch now offline
« Reply #6 on: July 21, 2014, 12:15:52 PM »
OK pictures are removed.  :wink:

What was it that got you working?

Shane
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Offline zbakke

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Re: Unlugged Digimerge Touch now offline
« Reply #7 on: July 23, 2014, 06:22:18 PM »
Well, I kind got it working. It works at home (ie-i can view the DVR online and via phone) but I can not view it away from the house....ArrG! I have it set on static, but the IP address seemed to have changed. I just reentered the new IP and I can view it at home...but like I said.......

Offline Shane

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Re: Unlugged Digimerge Touch now offline
« Reply #8 on: July 24, 2014, 06:53:42 PM »
Well, crap. lol I removed the pictures you posted so I cant double check the settings.

Shane
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Offline zbakke

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Re: Unlugged Digimerge Touch now offline
« Reply #9 on: July 30, 2014, 05:06:16 PM »
It just doesn't make sense to me...why can I see it when I am at home but not away from home.....It must be something with the WIFI....but that's where I get confused. If its available WIFI at my house, why not the rest of the web?

Offline Shane

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Re: Unlugged Digimerge Touch now offline
« Reply #10 on: July 31, 2014, 08:27:09 AM »
Because the port forwarding has to be done right.

This is worth a fast read
http://www.pcwintech.com/what-port-forwarding-nutshell

I just need the two pictures only, no others.

1. A picture of the port forwarding page in the router (So I can double check the port forwarding rules)
2. A screen shot of the network setup in the DVR (So I can confirm the IP and ports it is using with the ones in the port forwarding page)

Shane
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(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

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Offline zbakke

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Re: Unlugged Digimerge Touch now offline
« Reply #11 on: July 31, 2014, 05:14:53 PM »
how do I get the picture of the port forwarding page in the router??

Offline Shane

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Re: Unlugged Digimerge Touch now offline
« Reply #12 on: August 04, 2014, 03:21:27 PM »
Log into your router and go to the port forwarding page, this will tell you how to take a screen shot and then attach that screen shot to your a new post here :-)

http://www.take-a-screenshot.org/

Shane
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(About Shane)
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When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

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Offline zbakke

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Re: Unlugged Digimerge Touch now offline
« Reply #13 on: August 04, 2014, 07:23:55 PM »
Yeah understand the screen shot, just don't get the logging into the router? Am I not always logged on to my router? Is that something where I need to pull up a cmd?

Offline Shane

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Re: Unlugged Digimerge Touch now offline
« Reply #14 on: August 05, 2014, 05:06:00 PM »
Your router has its own log in in order to get to the config pages.

http://www.pcwintech.com/find-your-router-ip-address

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

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Re: Unlugged Digimerge Touch now offline
« Reply #14 on: August 05, 2014, 05:06:00 PM »

 

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