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Offline melochan

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Skype make my computer crash
« on: June 18, 2014, 11:25:55 AM »
Hi I have try to install skype after a repair technician reboot my computer completely because it was not oppening anymore. Before that when I try to install skype my computer crash and close and that is when it stop oppening. Now my computer is alright but if i try to open skype it keep crash and a blue screen with a lot of white texte appear. Then my computer reboot and everything is ok, skype is install but if I open it it crash.


What to do ? I really need skype on my computer because it is the only way i can talk to some of my friend in france.

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Skype make my computer crash
« on: June 18, 2014, 11:25:55 AM »

Offline Shane

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Re: Skype make my computer crash
« Reply #1 on: June 18, 2014, 01:53:46 PM »
I dont use skyp so I dont have much information on it other than what you find if you do a google search for it.

Have you checked any of their forums for the blue screen it gave you? The blue screen would have given you a 0x000 number that you can use to look up.

You can also use this program and it will tell you what most likely caused the blue screen
http://www.resplendence.com/whocrashed

Shane
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Offline melochan

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Re: Skype make my computer crash
« Reply #2 on: June 18, 2014, 02:37:29 PM »
Gosh i wrote in french again...


So i did a research on google and ive got a lot of answer but none of them is working. There is someone that is trying to help me on pc-astuce (i belive it is) but he didnt answer for a while now.


Ill try your program and ill keep you in touch


ok so it says this :


description: Kernel CSA Library
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
« Last Edit: June 18, 2014, 02:46:15 PM by melochan »

Offline Shane

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Re: Skype make my computer crash
« Reply #3 on: June 18, 2014, 02:51:05 PM »
So looks like it might be a driver that skype tried to access that caused the blue screen. Most likely Video, sound or webcam

Have you checked and updated the drivers for those?

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

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Offline melochan

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Re: Skype make my computer crash
« Reply #4 on: June 18, 2014, 03:26:24 PM »
Yes i'm pretty sure they are all up to date

Offline Shane

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Re: Skype make my computer crash
« Reply #5 on: June 18, 2014, 03:27:17 PM »
Still, make sure. Otherwise I am not sure what to have you try next since I dont use skype. :wink:

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

Offline melochan

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Re: Skype make my computer crash
« Reply #6 on: June 18, 2014, 03:33:12 PM »
In "gestionnaire des péréphériques" (it is in french i dont know what it is in english but it show what your computer is made of. Keyboard, monitor, stuff) so in "Audio,video and game" where my webcam should be (acording to pc-astuce) there is none. Altought my webcam is install as you can see here :


Youcam is my webcam

Offline Shane

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Re: Skype make my computer crash
« Reply #7 on: June 18, 2014, 03:42:05 PM »
Youcam is just software, it isnt your webcam it only works with it. You have to check the device manger to see what actual webcam model you have.

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

Offline melochan

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Re: Skype make my computer crash
« Reply #8 on: June 18, 2014, 03:53:21 PM »
Device manager ! Yeah that is the "gestionnaire des péréphérique" but as i said my webcam is not even there.

Offline Shane

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Re: Skype make my computer crash
« Reply #9 on: June 18, 2014, 04:31:07 PM »
Looks like it is happening to a lot of people. You have to go back to version 6.14 and not update to the 6.16

http://community.skype.com/t5/Windows-desktop-client/Skype-Update-gives-me-BSoD-crashes/td-p/3167800/page/3

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

Offline melochan

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Re: Skype make my computer crash
« Reply #10 on: June 18, 2014, 04:58:16 PM »
It work =O
Im so happy =D

Offline Shane

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Re: Skype make my computer crash
« Reply #11 on: June 18, 2014, 05:01:45 PM »
Happy to help :-)

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

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Re: Skype make my computer crash
« Reply #11 on: June 18, 2014, 05:01:45 PM »