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Offline tylerthe41

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DIR-655 dropping internet
« on: November 02, 2013, 12:54:10 AM »
Simply put, my router keeps dropping the internet. Hoping you can walk me through some steps to fix it.

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DIR-655 dropping internet
« on: November 02, 2013, 12:54:10 AM »

Offline Shane

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Re: DIR-655 dropping internet
« Reply #1 on: November 02, 2013, 03:30:28 AM »
Normally when that happens with wireless it is 1 of 3 things. :wink:

1. Wireless is normally 2.4 ghz, if any one is on a cordless phone and it is 2.4gz and it uses the same channel as your router the connection will drop.
2. Bug in the firmware, check for a firmware update
3. Bad hardware, just replaced a customers router where the wireless totally gave out.

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Offline tylerthe41

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Re: DIR-655 dropping internet
« Reply #2 on: November 02, 2013, 12:46:15 PM »
I've already updated the firmware, and I know for a fact that it drops without interference from a phone.  Is there any way to fix bad hardware, or do we absolutely need to buy a new router?

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Re: DIR-655 dropping internet
« Reply #3 on: November 05, 2013, 11:35:27 AM »
No way to repair the hardware that I know of, it doesnt have parts you can replace like a computer. A new router is the only option.

In fact just bought my first TP_Link router, always used netgear, so I am curious how it will do :-)

http://www.newegg.com/Product/Product.aspx?Item=N82E16833704177

Shane
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Offline tylerthe41

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Re: DIR-655 dropping internet
« Reply #4 on: November 05, 2013, 01:02:09 PM »
I don't think my parents will be alright with that idea, but I'll see what I can do. Thanks again.

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Re: DIR-655 dropping internet
« Reply #5 on: November 12, 2013, 03:32:27 PM »
So I figured I'd give a little more information on the subject.


Me pinging the Google DNS servers:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Tyler>ping 8.8.8.8 -t

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=71ms TTL=47
Reply from 8.8.8.8: bytes=32 time=96ms TTL=47
Reply from 8.8.8.8: bytes=32 time=561ms TTL=47
Reply from 8.8.8.8: bytes=32 time=188ms TTL=47
Reply from 8.8.8.8: bytes=32 time=167ms TTL=47
Reply from 8.8.8.8: bytes=32 time=493ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1731ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1212ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1437ms TTL=47
Reply from 8.8.8.8: bytes=32 time=930ms TTL=47
Reply from 8.8.8.8: bytes=32 time=43ms TTL=47
Reply from 8.8.8.8: bytes=32 time=99ms TTL=47
Reply from 8.8.8.8: bytes=32 time=277ms TTL=47
Reply from 8.8.8.8: bytes=32 time=201ms TTL=47
Reply from 8.8.8.8: bytes=32 time=550ms TTL=47
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=798ms TTL=47
Reply from 8.8.8.8: bytes=32 time=34ms TTL=47
Reply from 8.8.8.8: bytes=32 time=30ms TTL=47
Reply from 8.8.8.8: bytes=32 time=26ms TTL=47
Reply from 8.8.8.8: bytes=32 time=121ms TTL=47
Reply from 8.8.8.8: bytes=32 time=218ms TTL=47
Reply from 8.8.8.8: bytes=32 time=29ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1485ms TTL=47
Reply from 8.8.8.8: bytes=32 time=3042ms TTL=47
Reply from 8.8.8.8: bytes=32 time=22ms TTL=47
Reply from 8.8.8.8: bytes=32 time=25ms TTL=47
Reply from 8.8.8.8: bytes=32 time=22ms TTL=47
Reply from 8.8.8.8: bytes=32 time=267ms TTL=47
Reply from 8.8.8.8: bytes=32 time=409ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1099ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1017ms TTL=47
Reply from 8.8.8.8: bytes=32 time=29ms TTL=47
Reply from 8.8.8.8: bytes=32 time=211ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1094ms TTL=47
Reply from 8.8.8.8: bytes=32 time=3324ms TTL=47
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=2393ms TTL=47
Reply from 8.8.8.8: bytes=32 time=197ms TTL=47
Reply from 8.8.8.8: bytes=32 time=162ms TTL=47
Reply from 8.8.8.8: bytes=32 time=24ms TTL=47
Reply from 8.8.8.8: bytes=32 time=224ms TTL=47
Reply from 8.8.8.8: bytes=32 time=269ms TTL=47
Reply from 8.8.8.8: bytes=32 time=59ms TTL=47
Reply from 8.8.8.8: bytes=32 time=145ms TTL=47
Reply from 8.8.8.8: bytes=32 time=462ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1147ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1973ms TTL=47
Reply from 8.8.8.8: bytes=32 time=83ms TTL=47
Reply from 8.8.8.8: bytes=32 time=933ms TTL=47
Reply from 8.8.8.8: bytes=32 time=2838ms TTL=47
Reply from 8.8.8.8: bytes=32 time=54ms TTL=47
Reply from 8.8.8.8: bytes=32 time=29ms TTL=47
Reply from 8.8.8.8: bytes=32 time=23ms TTL=47
Reply from 8.8.8.8: bytes=32 time=589ms TTL=47
Reply from 8.8.8.8: bytes=32 time=3568ms TTL=47
Reply from 8.8.8.8: bytes=32 time=2884ms TTL=47
Reply from 8.8.8.8: bytes=32 time=103ms TTL=47
Reply from 8.8.8.8: bytes=32 time=596ms TTL=47
Reply from 8.8.8.8: bytes=32 time=556ms TTL=47
Reply from 8.8.8.8: bytes=32 time=354ms TTL=47
Reply from 8.8.8.8: bytes=32 time=303ms TTL=47
Reply from 8.8.8.8: bytes=32 time=310ms TTL=47
Reply from 8.8.8.8: bytes=32 time=233ms TTL=47
Reply from 8.8.8.8: bytes=32 time=132ms TTL=47
Reply from 8.8.8.8: bytes=32 time=50ms TTL=47
Reply from 8.8.8.8: bytes=32 time=63ms TTL=47
Reply from 8.8.8.8: bytes=32 time=30ms TTL=47
Reply from 8.8.8.8: bytes=32 time=228ms TTL=47
Reply from 8.8.8.8: bytes=32 time=96ms TTL=47
Reply from 8.8.8.8: bytes=32 time=101ms TTL=47
Reply from 8.8.8.8: bytes=32 time=171ms TTL=47




Me pinging my OWN ROUTER:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Tyler>ping 8.8.8.8 -t

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=71ms TTL=47
Reply from 8.8.8.8: bytes=32 time=96ms TTL=47
Reply from 8.8.8.8: bytes=32 time=561ms TTL=47
Reply from 8.8.8.8: bytes=32 time=188ms TTL=47
Reply from 8.8.8.8: bytes=32 time=167ms TTL=47
Reply from 8.8.8.8: bytes=32 time=493ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1731ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1212ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1437ms TTL=47
Reply from 8.8.8.8: bytes=32 time=930ms TTL=47
Reply from 8.8.8.8: bytes=32 time=43ms TTL=47
Reply from 8.8.8.8: bytes=32 time=99ms TTL=47
Reply from 8.8.8.8: bytes=32 time=277ms TTL=47
Reply from 8.8.8.8: bytes=32 time=201ms TTL=47
Reply from 8.8.8.8: bytes=32 time=550ms TTL=47
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=798ms TTL=47
Reply from 8.8.8.8: bytes=32 time=34ms TTL=47
Reply from 8.8.8.8: bytes=32 time=30ms TTL=47
Reply from 8.8.8.8: bytes=32 time=26ms TTL=47
Reply from 8.8.8.8: bytes=32 time=121ms TTL=47
Reply from 8.8.8.8: bytes=32 time=218ms TTL=47
Reply from 8.8.8.8: bytes=32 time=29ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1485ms TTL=47
Reply from 8.8.8.8: bytes=32 time=3042ms TTL=47
Reply from 8.8.8.8: bytes=32 time=22ms TTL=47
Reply from 8.8.8.8: bytes=32 time=25ms TTL=47
Reply from 8.8.8.8: bytes=32 time=22ms TTL=47
Reply from 8.8.8.8: bytes=32 time=267ms TTL=47
Reply from 8.8.8.8: bytes=32 time=409ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1099ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1017ms TTL=47
Reply from 8.8.8.8: bytes=32 time=29ms TTL=47
Reply from 8.8.8.8: bytes=32 time=211ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1094ms TTL=47
Reply from 8.8.8.8: bytes=32 time=3324ms TTL=47
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=2393ms TTL=47
Reply from 8.8.8.8: bytes=32 time=197ms TTL=47
Reply from 8.8.8.8: bytes=32 time=162ms TTL=47
Reply from 8.8.8.8: bytes=32 time=24ms TTL=47
Reply from 8.8.8.8: bytes=32 time=224ms TTL=47
Reply from 8.8.8.8: bytes=32 time=269ms TTL=47
Reply from 8.8.8.8: bytes=32 time=59ms TTL=47
Reply from 8.8.8.8: bytes=32 time=145ms TTL=47
Reply from 8.8.8.8: bytes=32 time=462ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1147ms TTL=47
Reply from 8.8.8.8: bytes=32 time=1973ms TTL=47
Reply from 8.8.8.8: bytes=32 time=83ms TTL=47
Reply from 8.8.8.8: bytes=32 time=933ms TTL=47
Reply from 8.8.8.8: bytes=32 time=2838ms TTL=47
Reply from 8.8.8.8: bytes=32 time=54ms TTL=47
Reply from 8.8.8.8: bytes=32 time=29ms TTL=47
Reply from 8.8.8.8: bytes=32 time=23ms TTL=47
Reply from 8.8.8.8: bytes=32 time=589ms TTL=47
Reply from 8.8.8.8: bytes=32 time=3568ms TTL=47
Reply from 8.8.8.8: bytes=32 time=2884ms TTL=47
Reply from 8.8.8.8: bytes=32 time=103ms TTL=47
Reply from 8.8.8.8: bytes=32 time=596ms TTL=47
Reply from 8.8.8.8: bytes=32 time=556ms TTL=47
Reply from 8.8.8.8: bytes=32 time=354ms TTL=47
Reply from 8.8.8.8: bytes=32 time=303ms TTL=47
Reply from 8.8.8.8: bytes=32 time=310ms TTL=47
Reply from 8.8.8.8: bytes=32 time=233ms TTL=47
Reply from 8.8.8.8: bytes=32 time=132ms TTL=47
Reply from 8.8.8.8: bytes=32 time=50ms TTL=47
Reply from 8.8.8.8: bytes=32 time=63ms TTL=47
Reply from 8.8.8.8: bytes=32 time=30ms TTL=47
Reply from 8.8.8.8: bytes=32 time=228ms TTL=47
Reply from 8.8.8.8: bytes=32 time=96ms TTL=47
Reply from 8.8.8.8: bytes=32 time=101ms TTL=47
Reply from 8.8.8.8: bytes=32 time=171ms TTL=47


I can't play games online, but I can browse the internet and talk on Skype without a problem.

Also my internet will go down every once in a while, and when I look at my router, it will show that it's connected to the internet, but not broadcasting a wifi signal.  Weirdly enough, my desktop (Which is connected to the router via LAN cord) also couldn't connect to the internet.

Offline Shane

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Re: DIR-655 dropping internet
« Reply #6 on: November 13, 2013, 06:11:44 PM »
Those ping times are horrible.

It is either a bad router or you have a bad connection with your ISP. If it is a wireless or cell internet provider then that would explain it, they always have horrible pigs. Wireless internet is never good for online games.

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

Offline tylerthe41

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Re: DIR-655 dropping internet
« Reply #7 on: November 13, 2013, 06:23:43 PM »
Just realized that the second copy paste is the same as the first, whoops. My router ping was pretty bad too nonetheless.

I would LOVE to game with an ethernet cord, but my dad is dead set on keeping the router downstairs, on the other side of the house.

Offline Shane

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Re: DIR-655 dropping internet
« Reply #8 on: November 13, 2013, 06:27:22 PM »
It may not be the wireless to the router, I am talking about the connection from your ISP (Internet Service Provider)

If your internet is a cell phone type of internet then pings will be bad. How many times you been on a cell phone call and the connection is horrible, now imagin a internet connection like that.

Who do you get your internet through? DO you know if it is cable or dsl or is it wimax (wireless)
Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

Offline tylerthe41

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Re: DIR-655 dropping internet
« Reply #9 on: November 13, 2013, 06:51:48 PM »
We have cable with Comcast at 25 Mbits down. I should tell you that my ping isn't ALWAYS like this, only once or twice a day. Normally it's about 23ms.

Offline Shane

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Re: DIR-655 dropping internet
« Reply #10 on: November 13, 2013, 06:54:55 PM »
SO the question is why is the ping like that?

Is the ping bad are certain times when to many people are on comcast in your area and comcast cant handle it? Or do you have someone else int he house who is downloading or uploading something sucking up all your upload speed, which will cause the ping to go bad as well. Or is it the router.

Back when I was stuck with clearwire ISP (Horrible) I made a program so I could watch my ping and when it went bad I knew someone in the house was using the net or I had to reset my modem.

Its a free tool that might help at least let you know when the ping goes sucky lol

http://www.pcwintech.com/simple-ping

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

Offline tylerthe41

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Re: DIR-655 dropping internet
« Reply #11 on: November 13, 2013, 07:26:46 PM »
Command Prompt works fine for me. I'm pretty sure Comcast does do that thing where everyone in the neighborhood shares internet, but there's no way that people should be using the internet more at 4 in the morning than in the middle of the day. I did those tests around 4 am. Nobody in my house was awake but me.

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Re: DIR-655 dropping internet
« Reply #12 on: November 13, 2013, 07:33:17 PM »
You should also try being directly connected tot he modem to see how it does. That would let you know if it is the router or not.

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

Offline tylerthe41

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Re: DIR-655 dropping internet
« Reply #13 on: November 15, 2013, 05:47:22 PM »
Well I haven't tried hooking it up to the modem yet but I changed a few settings in the router. I'm getting double the speeds I was getting before (10Mbits to about 20 now). Not sure if it's still going to ping spike or drop, but we'll see with time.

EDIT: Well, that certainly didn't take very long. it dropped almost instantly upon starting a Skype call. Also I should mention that our modem is brand new and we've been getting great speeds from it. I doubt it's causing problems.

EDIT 2: Managed to do a speed test while I was getting ping spikes.
Ping: 54
Download: .58
Upload: 4.13
« Last Edit: November 15, 2013, 06:00:05 PM by tylerthe41 »

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Re: DIR-655 dropping internet
« Reply #14 on: November 15, 2013, 06:35:51 PM »
You really need to try the test with the router out of the way. It is the only way to know for sure if the router is the problem.

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

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Re: DIR-655 dropping internet
« Reply #14 on: November 15, 2013, 06:35:51 PM »

 

email