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Author Topic: Encore Router : Connects wireless but not to internet  (Read 8679 times)

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Offline Devan

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Encore Router : Connects wireless but not to internet
« on: January 21, 2013, 04:51:16 PM »

Hi,

I really hope someone can help me as I have been trying to resolve this problem all day and its nearly beaten me.

I have been doing alot of research online and trying to follow info that I have found. So I am not coming on here without looking first.

My problem is all of a sudden I can not connect to the internet through my Encore ENHWI-G3 wireless router from my laptop or any other device wirelessly.

I have plugged the Ethernet cable from the modem directly into my laptop and it connects fine. Also I have connect to the internet by putting a Ethernet cable from my laptop to the wireless router and again this connects no problem.

I have reset the router by putting a pin into the reset hole. Still no joy.

I am completely stumped.

There is a wireless network in the home office which in some points of the house I can get a faint signal from and connect to the net so I know its not my laptop.

Pardon my ignorance as I know a little, but only a little.

If I have left anything out please just ask me.

Any advice would be greatly appreciated

Look forward to suggestions

Regards

Devan

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Encore Router : Connects wireless but not to internet
« on: January 21, 2013, 04:51:16 PM »

Offline Shane

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Re: Encore Router : Connects wireless but not to internet
« Reply #1 on: January 21, 2013, 07:52:59 PM »
It is possible the wireless went bad in the router. Best way to test is to have someone else try to connect to it by wireless. Do you have any friends or neighbors who have a laptop they could try with?

Shane
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Offline Devan

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Re: Encore Router : Connects wireless but not to internet
« Reply #2 on: January 22, 2013, 05:26:58 AM »

Hi Shane,

Thanks for your reply.

I have two smart phones an Iphone and an android, nether of these can connect to the internet either.

I find it very confusing that they can connect to the wireless network from the router, but not to the actual internet.

Also something else that might make sense to you. I hope I explain this correctly.
- When I plugged in my laptop using an Ethernet cable it worked fine. BUT the line coming in the from modem was plugged into another port (not the WAN port). When the line from the modem was plugged into the WAN port then the laptop would not be able to connect to the internet.

Whilst I have been trying to connect my devices wirelessly I have kept the line from the modem plugged into the WAN port.

Look forward to hearing from you.

Offline Shane

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Re: Encore Router : Connects wireless but not to internet
« Reply #3 on: January 22, 2013, 04:28:27 PM »
If you have a modem and it has a network cord coming from it it should be plugged into the WAN port of the encore.

Restart your modem when you do. The modem should give the encore router an IP (Through the wan port) and then from there the encore will give out its own IP's through the other network ports and the wireless.

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

Offline Devan

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Re: Encore Router : Connects wireless but not to internet
« Reply #4 on: January 23, 2013, 10:00:23 AM »
Thanks Shane,

I dont know if this will help to solve the problem or not, but more information never hurt.

When the network cord coming from the modem to the Encore is plugged into the WAN port and I have another cable coming from one of the 4 ports in the Encore to my laptop, I CANNOT access the internet. However, when the cable coming from the modem is plugged into one of the four ports (NOT WAN port) and I have another cable coming from one of the four ports into my laptop I am able to access the internet. ( in this instance the network I am joining to is the name of the network from the modem and not in the name of the network from the Encore ) In both cases I can not connect to the internet through wireless.

I hope that makes sense.

I have tried unplugging all of the cables, including the cables in the modem, the adsl line, power everything. leaving off for a couple of minutes and reconnecting everything.

Still no joy.

Offline Shane

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Re: Encore Router : Connects wireless but not to internet
« Reply #5 on: January 23, 2013, 02:00:50 PM »
When the internet cable is plugged into one of the lan ports that means it is handing out the local IP to your system and letting it get online.

For some reason DHCP is disabled in the encore. It might be a good idea to do a factory reset on it. Then put the cable back in the WAN port. Once that starts working and you can get online that way then your wireless should start working as well :wink:

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

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Offline Devan

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Re: Encore Router : Connects wireless but not to internet
« Reply #6 on: January 23, 2013, 04:18:55 PM »
I did a reset ( pin in the small hole in the rear ) it made no difference. However I did it with the cable from the modem plugged in. Will it make a difference if I first unplug the cable and then do the reset, then plug the cable back in. I'm not at home at the minute otherwise would of tried it without asking.

Offline Shane

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Re: Encore Router : Connects wireless but not to internet
« Reply #7 on: January 23, 2013, 04:54:01 PM »
DO the 30/30/30 reset trick.

Also reboot your modem after the reset as well.

Hard Reset (aka 30/30/30 reset):

The following procedure will clear out the NVRAM and set dd-wrt back to default values:

    With the unit powered on, press and hold the reset button on back of unit for 30 seconds
    Without releasing the reset button, unplug the unit and hold reset for another 30 seconds
    Plug the unit back in STILL holding the reset button a final 30 seconds (please note that this step can put Asus devices into recovery mode...see note below!)

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

Offline Devan

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Re: Encore Router : Connects wireless but not to internet
« Reply #8 on: January 26, 2013, 07:41:58 AM »

Hello Shane,

Again thank you.

I followed your instructions, unfortunately still no connection to the internet wirelessly through the router.

I think I am going to pull my hair out on this one.

Unless somehow the WAN port does not longer function, I've no idea what could be a miss ( not that I did in the first place )

Devan

Offline Shane

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Re: Encore Router : Connects wireless but not to internet
« Reply #9 on: January 26, 2013, 02:26:05 PM »
The router may have gone bad, are you able to even log into it?

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

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Re: Encore Router : Connects wireless but not to internet
« Reply #9 on: January 26, 2013, 02:26:05 PM »

 

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