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Offline zozo123

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Internet dont work
« on: August 10, 2012, 06:02:41 AM »
Hello, my brother computer's internet dosent work anymore it did just a few days ago then it just stopped the light in the internet port dosen't work when you put in the cable and i have tried different cables none of them works in that computer i also tried to install another old network card but that dosen't work either maybe the drivers for that card is wrong not 100% sure. but what could be the problem?

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Internet dont work
« on: August 10, 2012, 06:02:41 AM »

Offline Shane

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Re: Internet dont work
« Reply #1 on: August 10, 2012, 06:01:13 PM »
What hardware is there? Is there a modem to a router? What is plugged into what?

Can you get any pictures of the setup for me? Seeing it will help me tons in seeing what is going on :-)

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Offline zozo123

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Re: Internet dont work
« Reply #2 on: August 11, 2012, 04:06:31 AM »
It's only a thomson tg789vn thing is that we uses like 5 other computers connected to it and works perfectly. and all the issues i have had with these thomson modems have been fixed. also we got a new thomson tg789vn today because the old one broke at a thunderstorm a few days ago. and http://h10010.www1.hp.com/wwpc/me/en/sm/WF06a/12454-12454-64287-3328898-3328898-3459240.html?dnr=1 is the computer
« Last Edit: August 11, 2012, 04:27:34 AM by zozo123 »

Offline Shane

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Re: Internet dont work
« Reply #3 on: August 12, 2012, 11:59:04 PM »
And you tried different ports on the back of the router?

If so then it might be a problem on the system itself and not the router :wink:

Shane
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Offline zozo123

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Re: Internet dont work
« Reply #4 on: August 13, 2012, 06:55:50 AM »
Yep it's not the router for sure it's the computer but i think it's wierd that it dosent work even with a different network card in it.

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Re: Internet dont work
« Reply #5 on: August 13, 2012, 11:46:33 AM »
With a 2nd network card it still doesnt work. This means it isnt a hardware problem but a Windows problem :wink:

Does the system at least get an IP from the router?

Shane
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Offline zozo123

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Re: Internet dont work
« Reply #6 on: August 13, 2012, 01:02:02 PM »
nope it dosen't find the router at all with or without cable also tried to reinstall windows 2 times but it still doesn't work. when it stopped working the power went out due to the thunderstorm and then the day after the internet diden't work everything else is fine just no connection.
« Last Edit: August 13, 2012, 01:07:33 PM by zozo123 »

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Re: Internet dont work
« Reply #7 on: August 13, 2012, 01:25:19 PM »
Can you check the device manager and tell me if anything has a yellow ! next to it?

Shane
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Offline zozo123

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Re: Internet dont work
« Reply #8 on: August 13, 2012, 02:12:10 PM »
Nope there's no missing drivers there. and they are up to date.

Offline Shane

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Re: Internet dont work
« Reply #9 on: August 13, 2012, 02:13:48 PM »
OK next thing to check is to go to the adapter settings.

Make sure things are enabled and no static IP is set. :wink:

After that you can try my Windows repair on it to see if it helps.
http://www.tweaking.com/content/page/windows_repair_all_in_one.html

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
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When people ask "Why fix what isn't broken?" I reply "To make it better."
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Offline zozo123

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Re: Internet dont work
« Reply #10 on: August 13, 2012, 02:47:26 PM »
None of it worked :(

Offline Shane

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Re: Internet dont work
« Reply #11 on: August 13, 2012, 02:52:11 PM »
When you did the reinstalls did you do a fresh install or just a repair install?

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
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Offline zozo123

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Re: Internet dont work
« Reply #12 on: August 13, 2012, 03:05:27 PM »
Fresh install and cleaned the whole hard drive.

Offline Shane

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Re: Internet dont work
« Reply #13 on: August 14, 2012, 11:15:58 AM »
So lets go over this.

1. Fresh install of Windows
2. Tried a new network card
3. Tried a different network cable
4. tried other ports in the router that we know are good.

The system still doesnt get an IP from the router.

So we have covered both hardware and software.

What the crap. lol

When you plug in the network does the network icon have a red X through it or does it go away?

Shane
(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

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Offline zozo123

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Re: Internet dont work
« Reply #14 on: August 18, 2012, 06:18:04 AM »
Yes still a red X when i connect the network.

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Re: Internet dont work
« Reply #14 on: August 18, 2012, 06:18:04 AM »

 

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