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Offline macnext1

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Dell won't connect
« on: March 16, 2011, 08:52:30 AM »
A few days ago the Dell was hit with a "Delayed write error". It iniated a Chkdsk and when it finished my wife rebooted. Booted up ok but would not connect to the Trendnet router. So I gave her my Toshiba and the Dell sat on a shelf for a few days. Today I brought it into the closet -- same problem -- just won't connect. It says that there is no network within range -- well it was only about 6 feet from the router when my wife had problems with it and I have had it connected many times in the past from the closet so I don't think we have a range problem.

I went to the control panel and brought up network connections and it shows the wireless connection as "Not connected,Firewalled". On that same panel there is a button for "Repair the connection" so I tried that. MS went into a routine that disbled the connection and then enabled and tried to connect. In the end it said it couldn't connect and to contact the person responsible for the network.

So here I am once again with no clue of how to proceed.

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Dell won't connect
« on: March 16, 2011, 08:52:30 AM »

Offline macnext1

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Re: Dell won't connect
« Reply #1 on: March 16, 2011, 09:09:43 AM »
Addendum -- I ran Shane's "Repair Network" tool. -- no change.

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Offline Evan

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Re: Dell won't connect
« Reply #2 on: March 16, 2011, 09:29:02 AM »
Mac, can you try to connect with a wired connection just so we can see if the networking still works? Also, can you provide the service tag for the unit so I can look it up on Dell's site?

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Offline macnext1

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Re: Dell won't connect
« Reply #3 on: March 16, 2011, 10:43:52 AM »
Don't know what the service tag is. Model PP01L Latitude C510/C610 --- Ah -- found the service tag -- 5K4MN11

Wired connection will have to wait til later.

Mac

Offline Evan

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Re: Dell won't connect
« Reply #4 on: March 16, 2011, 11:56:54 AM »
Here is the page for the last firmware version Dell put out for your wireless card.

Dell True Mobile 1150 Series Mini-PCI Card (Version 7.86.15.628, A22)

Download that and install it.

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Offline Shane

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Re: Dell won't connect
« Reply #5 on: March 16, 2011, 07:43:33 PM »
Could be 1 of 4 things.

Corrupt drivers.
Bad Router
Bad Wireless Card
OR corrupt wireless account settings in windows.

Is windows able to view any wireless networks?

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Offline macnext1

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Re: Dell won't connect
« Reply #6 on: March 17, 2011, 03:16:24 AM »
Shane -- Not sure what 'view' means. It shows a dialup connection that used a card that my son-in-law took with him. It shows 2 LAn connections which are not hooked up. It shows a wireless connection. When I told it to repair the wireless connection it -- disabled -- enabled -- tried to connect but couldn't.

Router should be good -- 2 other PCs are connected to it. However, I have not done a power on reset to it. Do you think that's advisable? I really hate jacking with that router since I lost the password, I'm always afraid it's not going to come back up.

Hopefully later this morning I can take it back to the study and hook straight to DSL and assuming that works I can download the update that Evan pointed me to.

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Offline Shane

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Re: Dell won't connect
« Reply #7 on: March 17, 2011, 08:20:26 AM »
view wireless networks, do any show up?

Also if this is a laptop make sure she didn't hit the on/off switch for the wireless by the keyboard :wink:

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Offline macnext1

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Re: Dell won't connect
« Reply #8 on: March 17, 2011, 08:50:12 AM »
Shane -- it is a laptop. I looked all over it and see no switches for anything.

Sorry, you'll have to tell me how to view networks.

Evan -- hooked up to DSL and connected just fine to the world. Downloaded (I thought) the driver. Didn't have time to install, copied the 19 step instructions. Came back to closet. Tried to install the new driver -- not there. Will try (hopefully later today) to download it to my system and sneaker net it to laptop.

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Offline Evan

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Re: Dell won't connect
« Reply #9 on: March 17, 2011, 08:56:34 AM »
Quote from: Shane
Is windows able to view any wireless networks?
He said in his first post that the wireless didn't catch any and I remember that he doesn't have neighbors close enough so the only wireless signal would be from his router.

Mac, if you have another wireless router you could just plug it in to see if your computer can see it.

According to the System Information Guide it doesn't look like there is a wireless switch on that laptop, so I doubt he hit that. There could be a keyboard combination though.

Mac, can you look at the properties of your hard drive and tell me the exact brand and model? I think you should check the hard drive with the mfr. utility as you are likely suffering from a failing hard drive, especially if it is the original.

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Offline Evan

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Re: Dell won't connect
« Reply #10 on: March 17, 2011, 09:00:18 AM »
I tried downloading the driver myself and the initial download just does a really quick download that is an "application" file type that when run it connects to download the driver I'm pretty sure.

Do you happen to have a USB wireless adapter you could try since we now know that it's definitely something to do with the wireless. It could be something with windows files, firmware, or the wireless card itself. Since we know the networking is still working we need to focus on the card and the best way to do that is to re-install the firmware. Sneakernet it if you have to.

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Offline Shane

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Re: Dell won't connect
« Reply #11 on: March 17, 2011, 09:01:33 AM »
If it is a laptop and has built in wireless then it has a off switch :wink:

Quote
Dell D600 & D610-----KeyBoard-----Fn+F2

HP nc4000 & nc4010-----Button-----Above Keyboard

HP nc4220-----Button-----Left Side of Laptop Near USB Port

HP nc6000 & nc6220-----Button-----Above Keyboard

HP nx9010-----Button-----Front side of laptop

HP Omnibook 6200-----Button-----Left side of laptop

IBM T43-----Keyboard combination-----Fn + F5-----Click "Turn On"

IBM X32-----Keyboard combination-----Fn + F5-----Click "Turn On"

Toshiba M1 & M2-----Switch-----Left side of laptop-----Towards
front

Toshiba R100-----Switch-----Right side of laptop


Toshiba TE2000-----Switch-----Left side of laptop-----By Vol ctrl

Toshiba Tecra 2100-----Switch-----Left side of laptop-----By Vol ctrl

For your dell look at the F2 key, does it have a picture of a wireless symbol on it?

Shane
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Offline macnext1

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Re: Dell won't connect
« Reply #12 on: March 17, 2011, 09:28:08 AM »
Evan -- It turns out the driver was there -- the driver install wizard says it can't find a better match than what's installed. So I didn't over write. Perhaps I should?

Evan -- The hard drive is the original (I guess -- remember this laptop was a hand-me-down). The hardware number is IC25N020ATCS04-0 -- lol wonder how many typos in that.

Shane -- the F2 (unlike most of the Fn keys) has no picture.

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Re: Dell won't connect
« Reply #13 on: March 17, 2011, 09:42:40 AM »
Go ahead and overwrite it.

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Offline macnext1

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Re: Dell won't connect
« Reply #14 on: March 19, 2011, 02:59:17 PM »
I was going to go and over write the driver but now the wizard doesn't offer that as an option. It says it can't find a better one than the one I have -- click finish to keep what I have or back to search somewhere else. I checked where it is looking and it the same place it was and the driver is there.

???

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Re: Dell won't connect
« Reply #14 on: March 19, 2011, 02:59:17 PM »

 

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