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Routers & Modems Forum => Port Forwarding => Topic started by: Shougo on August 08, 2009, 12:42:26 PM

Title: Please I really need help in port forwarding
Post by: Shougo on August 08, 2009, 12:42:26 PM
Hello.

The truth is I've spent more than 1 day trying to forward my ports
and nothing has worked so far; but let's start from the beginning.

I installed UTorrent (afterwards I also installed Aerezus and
Bitcomet) The first two had very low downloading speeds and gave
me the warning of some ports being blocked (I admit I knew nothing
about port forwarding 'til yesterday... so I started reading forums
until I got to

http://www.portforward.com/ where I learnt what I needed to learn
about the subject)

Then, I started to configure my ports this way:

I have two pcs connected by a wireless router (MSI RG54GS2), which
is connected to a modem for internet (Axess-tel CDMA 1xEv-do)
After a lot of research I found a website where the webmaster
explained how to port forward when two or more routers where
connected (using the dmz option) but after following the
instructions my ports still blocked so I tried again, and again
and again... after several (and I mean several) tries I gave up
and decided to simplify the problem... I connected my axess-tel
modem directly to my main pc.

Afterwards I created an static IP with no problema, then I
followed the instructions to port forward my axess-tel modem but
everything was useless I even use the dmz option of that modem but
the result was the same: ports blocked.

I even downloaded two programs to do port forwarding and after
installing them nothing new happened, the ports kept blocked I
configured windows firewall (following detalied instructions) and
I have no more firewalls on my pc (except for norton antivirus
2005 which includes the worm protection, but that options is disabled.
I don't have installed norton internet security) but
nothing has worked so far... 24 hours wasted...

One of the things I didn't understand was this: After installing
UTorrent and Aerezus I tried with Bitcomet and at the beginning
everything was ok, download speed was great... but 3 hours later
the program gave the warning about the ports being blocked and the
speed went really down.

I'd really appreciate any tips for solve my problem; could it be
my ISP? I gave them a call and the told me the didn't have ports
blocked and that the problem lied on my pc.

What else can I try? any tip will be welcomed...

Regards.

Shougo.
Title: Re: Please I really need help in port forwarding
Post by: Shane on August 08, 2009, 01:24:54 PM
did you give this a read yet?
http://www.pcwintech.com/common-problems-fixes-port-forwarding

Im on vacation right now so I don't have all the screen shots of your 2 routers with me. I will be home in Tuesday. ( I keep an eye on things every chance I get to the laptop  ;D)

But what I would try first is this. Connect to the axess-tel directly like you did before.

Log into the router turn off DMZ, and check to see if there is any firewall settings in the router that might need to be turned down.

Then you can use my simple port forwarding program or do the port forwarding manually. My program will make things more simple though.

Open my program and follow the check list. Make sure to remove any port forwarding rules already in the program, I want to start fresh.

The program can detect the ports for each of the torrent programs your using.

If things still fail after that make sure to read over the link I gave you in this post, it has a lot of things I have helped others with.

Let me know how it goes and we will go from there.

Shane
Title: Re: Please I really need help in port forwarding
Post by: Shougo on August 08, 2009, 07:59:17 PM
Hi again.

First of all, thanks for your help and sorry for some misspelling I just notice (I really was writing fast and desperately)

Ok, now back to business…

Actually when I said I found a website which had the explanation about port forwarding when two or more routers are connected I referred to this one so I read the link, but thanks anyway.

Since you are on vacation I’ll give to you the screens of my routers so don’t worry.

To follow your instructions correctly I undid all what I had done in my windows firewall and the axess-tell modem (I left the worm protection option disabled) so here we go (I’m writing while I’m doing the tests)

I just restored my axess-tel to its factory default configuration (don’t worry I know how to make it work) to erase any track of previous manipulation… then I configured it to internet access and no problem, the modem is working perfectly fine and I ca connect to the internet at great speed. The screen is next:

http://shougomisao.iespana.es/screen01.jpg

Now, in the next screen you can see that there are no ports forwarded and also that the DMZ feature is disabled…

http://shougomisao.iespana.es/screen02.jpg

Good, I closed the router window and opened your program so let’s see if now I’m luckier than before…

-   Updating of routers list… done.
-   Router selection (Axess-tel)… done.
-   For the static IP I decided to do it manually in order to use the real dns servers of my ISP, but it’s also done. The screen is as follows…

http://shougomisao.iespana.es/screen03.jpg

The info for doing this I got it by using the ipconfig /all option as you can see in the next screen…

http://shougomisao.iespana.es/screen04.jpg

(I got the dns ips from my ISP) and I just test my modem and Internet is working fine so step 3… done.

-   Port selection (I just selected Bitcomet to keep things as simple as I can)… done.
-   Router updating, I used your program and the changes were done successfully (the screen is next)… done.

http://shougomisao.iespana.es/screen05.jpg

-   Adding ports to windows firewall… done.

The final screen for your program is here…

http://shougomisao.iespana.es/screen06.jpg

The crucial part now… testing process… test failed… the screen is next.

http://shougomisao.iespana.es/screen07.jpg

Well, I just check my router and I found a firewall setting so I’ll disable it (I’ll send all the screen of my router)

http://shougomisao.iespana.es/screen08.jpg
http://shougomisao.iespana.es/screen09.jpg

Hmmm, my internet connection just went off… let’s enable that feature and try again... ok, internet came back… this is strange; I’ll disable it again… no, internet is not working again. It seems that my router can’t connect to the ISP server. I repeated this process 4 more times and the result was the same; when that feature is disabled my router can’t connect to the ISP server. I have to keep that feature enabled.

The router screens are next…

http://shougomisao.iespana.es/screen10.jpg
http://shougomisao.iespana.es/screen11.jpg
http://shougomisao.iespana.es/screen12.jpg

Lets’ try Bitcomet…

Well, Bitcomet diagnosis screen is next…

http://shougomisao.iespana.es/screen13.jpg

Sorry, my windows and almost all my programs are in Spanish… but since you must know Bitcomet you’ll find easy to realized that the NAT option is disable (also the UPnP)… Windows firewall is added and while listening to the ports the program shows an “Error de Detención” which could mean “Detection error” or “Stopping error” (I think “Detención” really means “Detección” and it’s misspelled)

Bitcomet kept trying to locate the ports and finally gave me the blocking warning as follows…

http://shougomisao.iespana.es/screen14.jpg

Now, instead of saying the detection / stopping thing it says that the ports are blocked by a router or a firewall.

So, I’m running out of ideas here; but here goes nothing; since your program only adds the TCP port I’ll manually add the UDP protocol.

http://shougomisao.iespana.es/screen15.jpg

The same goes for my windows firewall…

http://shougomisao.iespana.es/screen16.jpg

Internet works ok so let’s try your test… nothing, the port still blocked (well, I saw that coming this time ^^ I didn’t change anything regarding the tcp part)

Let’s see what Bitcomet has to say… exactly the same, first the detection error then the blocking warning.

Well, nothing more to say, give this a look and tell me what do you think.
________________

One more thing I just realized… I’m having problems with my ftp programs (I’m a webmaster of a Japanese anime site) and since a long time ago I started having problems with both cute and ws_ftp. Many times they can’t connect, other times they connect, but I can’t upload files; I need to spend a lot of time and a lot of attempts to upload a few files. I thought that was a problem with my server, but now I’m reading the logs (codes 421 and 500 from cute ftp) and it seems is a problem with another port… the 21… could these errors be related? It appears a firewall problem so I’m thinking that maybe by solving one the other will also get solved.
Title: Re: Please I really need help in port forwarding
Post by: Shane on August 08, 2009, 08:31:51 PM
first off great job! Getting this kind of info makes things so much easier when you have all the information :-)

But I cant view the screens im getting
Forbidden
You don't have permission to access /screen01.jpg on this server.

Can you get those working so I can take a look at them?

Shane
Title: Re: Please I really need help in port forwarding
Post by: Shougo on August 08, 2009, 08:49:15 PM
Hmmm, I'm not sure why the server is sending that error; but try this (I did it and it worked for me):

First go to this url:
http://shougomisao.iespana.es/index.html   (that's my website by the way)

Then copy each one of the urls I posted and you should see the pics.

Tell me if that worked for you... and thanks for the comment; I wrote the post the way I'd like to read it he, he (I'm anchor for other stuf so I know it's easier if the question is properly made)
------
P.S.- My other router (the MSI) is not listed in your program so after solving this problem I'll give you the screens so you can add it.
Title: Re: Please I really need help in port forwarding
Post by: Shougo on August 08, 2009, 08:54:26 PM
It's important to avoid using the right click and the "open in new tag" or "open in new window" options for the screens urls; you can do it for the index.html one, but then you must copy each one of the others urls into de other tag/window where you are seeing the website.

Regards.

Shougo.
Title: Re: Please I really need help in port forwarding
Post by: Shane on August 08, 2009, 09:03:18 PM
ok looking everything over lets try a few ideas.

First make sure the WAN/Internet IP in the router matches what shows up on the port tester page.

Next turn off the static IP. I have ran into a few routers where they refused to work right with a static IP. I dont know why, my guess would be that the IP shows up in its memory from DHCP and when it isn't in there it doesn't forward. Worth a shot.

Once static IP is off and you got a new IP from the router make sure to update the port forwarding rule with the new IP.

Now test the port. Also NAT needs to stay enabled so don't worry about that.

Lets see how that goes. Also do you have a 2nd system we can also test with? this can help tell if the problem is with the router or with your computer.

Let me know how it goes :-)

Shane
Title: Re: Please I really need help in port forwarding
Post by: Shougo on August 08, 2009, 09:44:59 PM
Ok, I'm not sure if I completely understand the first tip:

"First make sure the WAN/Internet IP in the router matches what shows up on the port tester page"

In my router the only parte where you can see some wan configuration is in the network tag:

"Wide Area Network Setp:

WAN Connection type: EvDo Modem
Physical Address: some code in a format completely different than the IP format (it looks like a Mac Format)

PPP Configuration:
UserID / Pass
Dial Number
Authentication (it can be pap or chap; pap is selected)"

In the System tag there's nothing for WAN IP / Inthe Security Tag:

Below the packet forward menu is the MAC filtering. Below is the DMZ server where you can place the ID you want to open; finally there's this option:

Blocking WAN Ping   Deny ping request with WAN IP address from hacker
 
 Do not response to ping request with WAN IP address
   Allow   Deny
(Allow is selected)

So I don't know what I should do for the WAN IP thing...

Well, now let's see the rest of the instructions and yes I have my laptop, we can make some test in it.

Shougo.
Title: Re: Please I really need help in port forwarding
Post by: Shane on August 08, 2009, 09:49:22 PM
the WAN ip should be your internet IP, I just want to make sure they match. I want to cover all the bases :-)

Shane
Title: Re: Please I really need help in port forwarding
Post by: Shougo on August 08, 2009, 09:53:51 PM
Hi again.

Well, I undid the static IP thing; now the IP and the DNS are automatically obtained.

Curiously the router gave me the same IP 192.168.0.2 so there’s no need to update the port-forwarding rule.

NAT is enabled and it’s great to know it needs to be on since I was getting worried thinking that could be the problem…

Well, the test went wrong… same thing the port is still blocked.

I’m going to try everything in my laptop to see what happens; by the why, did you consider what I tell you about the ftp problems I’m also having?

Shougo.
Title: Re: Please I really need help in port forwarding
Post by: Shane on August 08, 2009, 10:10:38 PM
with your ftp problems I really thinking it is the router, that's why I asked about the 2nd system, I want to be sure its not your system blocking the ports. By testing on another system this can help tell us that.

Also if you do DMZ (which is opening all the ports) and it still fails on both systems then I would say it looks very likely to be the router. However if the 2nd system works fine then both the ftp problems and the port forwarding problems make since as well if your system is having the problem.

Fixing networking problems is the easy part, finding the problem to fix is the true challenge. I learned that in my years as a network admin, man your mind can go nuts with that stuff. Thankfully the way my brain is wired it comes easy to me LOL (as long as I have my coffee)

Shane
Title: Re: Please I really need help in port forwarding
Post by: Shougo on August 08, 2009, 10:29:52 PM
Hi again.

Well, to summarize, I connected the axess-tel directly to my laptop; I did exactly the same than with my main pc and the result was the same… I don’t think it’s necessary to take more screen pics.

Just another curious thing; the router gave me again the same IP 192.168.0.2

I don’t know what happens with the IP when both my main pc and my laptop are connected but both get Internet properly… Obviously while I’m making the test only one of them is connected.

I’m going to do the DMZ thing now on both systems (I’m assuming I must use the 192.168.0.2 IP, right?)… I have some experience in software, but network problems… that eludes me…

I’m starting to think it’s my router… actually I’m not sure if both the wan ip of the port testing page and the wan ip of the router match since I can’t see the wan ip of my router.

Shougo.
Title: Re: Please I really need help in port forwarding
Post by: Shougo on August 08, 2009, 10:35:39 PM
The DMZ part is done, the result... the same... I'm getting really tired of that "the port is offline or not reachable" message.
Title: Re: Please I really need help in port forwarding
Post by: Shane on August 08, 2009, 10:40:42 PM
im not sure but from what I can see your wan IP isnt matching your internet IP, which would explain why it isnt working.

on http://shougomisao.iespana.es/Screen08.JPG the routing table should have your internet IP range, instead for the pppo (your internet connection) connection it is showing 2.2.2.2

Send me a screen shot of your WAN page in the router, email it to me if you dont want to post that online. Also remove http://shougomisao.iespana.es/Screen07.JPG as it has your internet IP and I dont want others to see it :-)

Shane
Title: Re: Please I really need help in port forwarding
Post by: Shougo on August 08, 2009, 11:02:53 PM
Ok, I just sent you an email with all the screens... I delete all of them from the server, thanks again for the advise.

The last 4 are the ones you asked... be sure of reading the text in the mail since I think I found an important piece of the puzzle.

Shougo.

P.S.- You can reply here or by email.
Title: Re: Please I really need help in port forwarding
Post by: Shane on August 08, 2009, 11:12:55 PM
Got the screens, thanks bud.

Are you on a wireless internet service? Mobile broadband?

Reason why I ask is your router is set to EvDO Modem, which is http://www.evdoinfo.com/content/view/37/61/

If you are then I have bad news, you wont be able to get port forwarding working. Mobile internet is setup differently than other internet providers. All the connections are behind a giant network, kinda like being behind a proxy. So since you are behind another network you are not actually connected directly to the net like a normal connection would be. I dont know what options there is for port forwarding on this kind of setup, I don't use it my self and I haven't had the chance to find out.

If you are setup this way call the tech support and ask how to allow ports through for hosting a game or something. I'm very curious to what they say (If you do call them please let me know what you find out!). This could also explain your connections with your ftp as well. FTP in passive mode uses a lot of ports and connections, and if your internet IP is always changing this could explain the problem.

Shane
Title: Re: Please I really need help in port forwarding
Post by: Shougo on August 08, 2009, 11:24:06 PM
Well, I think I'm on a mobile broadband; in fact, the EvDO Modem option you mention in your post can't be changed (there's no more options to pick)

Tomorrow morning I'll give a call to my ISP... whatever they tell me I'll let you know.

Anyway, thanks for your help; I've learnt a lot this two days about port forwarding and how to solve netwotk problems.

Shougo.
Title: Re: Please I really need help in port forwarding
Post by: Shane on August 08, 2009, 11:27:24 PM
Always happy to help.

I'm on vacation with the family (wife , 4 kids , all 7 years old and under. not my wife though lol)
They are all asleep. My stress level goes down when I work, I enjoy what I do.

If you need anything else, not just about port forwarding, let me know. You know where to reach me.

I'm off to bed, have a big day tomorrow again with the family.

Shane
Title: Re: Please I really need help in port forwarding
Post by: Shougo on August 09, 2009, 07:03:34 AM
Great you're with your family... that's always good and it's true when you do something you really enjoy the stress level tends to go down. I'm married and I don't have kids yet; and speaking of family actually my wife did was at home yesterday and she didn't look very happy seeing me tied to the pc 'til 2am in the morning :-)

Ok, back to business... I'm about to call my ISP but before I wanted to say a coupkle of things I realized after turning off the computer:

1) The first time I used BitComet a couple days ago (immediately after installing it) it worked properly (i don't remember if the ports whether were blocked or not) but three hours later it just simpe decerased the speed...
2) Mu Cute_FTP gave me hell while I was talking to you yesterday to upload the screens to the server, but some hours later when I used it to delete the files it ran smoothly (the later the night the faster my connection gets if that explains something) In general terms, Cute_FTP has become pretty unstable. Sometimes it runs smoothly, sometimes it does not run at all, sometimes it runs with problems.


What do you think about it? I can't find a reasonable explanation... well back to that call..

Shougo.
Title: Re: Please I really need help in port forwarding
Post by: Shane on August 09, 2009, 06:56:01 PM
Long day :-) Time for dinner.

Did you call your ISP yet and see what they say?

Also do you have the same problem with FTP on the 2nd system?

Shane
Title: Re: Please I really need help in port forwarding
Post by: Shougo on August 10, 2009, 04:49:35 PM
Hi again.

I called my ISP and after several tries (many of the people who I talked with had no idea of port forwarding, which made me feel less ignorant by the way) somebody told me more or less what you had said before. They have no way to do port forwarding in my EvDO connection; the only solution they gave me is to upgrade to 3G technology, which they also offer (at a higher price he, he, he, everything must be said)

Other solution is to change my ISP, but I didn’t want to discuss that with them :-)

Regarding the FTP in the other system… actually that’s my wife’s laptop and I almost don’t use it; but every time I needed to use Cute_FTP didn’t have problems. I ought to make more tests to give you a better answer.

Today I use Cute_FTP again in my PC with no problems; it ran smoothly.

Eh, now that I’m writing… do you have some experience fixing DVD ROMs? Mine is acting kind of strange since yesterday. It suddenly stopped reading dvds and only reads cds; but the curious thing here is that if I open Cyberlink PowerDVD and try to read any dvd like a movie one, then my dvd rom reads it with no problems… weird… can you help me with it? Do I need to write a separated post? Where? In case you can’t… do you now a good forum where I can be helped?

Regards.

Shougo.
Title: Re: Please I really need help in port forwarding
Post by: Shane on August 10, 2009, 09:26:30 PM
Good to know I was right on the EvDO connection :-)

I will be more than happy to help with the dvd rom, just start a new thread :-)

I will be home in the afternoon, heading to be now.

Take care bud
Shane