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Windows Forum => Windows Vista => Topic started by: putik on January 04, 2009, 05:40:51 AM

Title: Start up on Vista
Post by: putik on January 04, 2009, 05:40:51 AM
when i start up my pc it seems like it has a hard time bootin' up. It will go blank screen then the boot up process and blank screen again and the boot up process and so on and on until it reaches the end of the boot up process. Sometimes it will just be like that for awhile even the booting process is already finished. Mcafee don't detect any virus but this just happened recently. Please help!!!
Title: With windows as it is booting
Post by: Shane on January 04, 2009, 08:01:00 AM
With windows as it is booting up it is loading the drivers for the hardware. When the screen goes blank this is normally the video driver. But that is only one option. Of course there are lots of things that can also do it.

Here whats you should do for the first step.

download and run www.malwarebytes.org to check for spyware (I use this on my customers computers)

And of course check what driver versions you have for your video. If you don't know how to do this. Go to the start button, right click on computer, then click on manage. When the new window comes up you will have device manager on the left.
Once your in device manager go to the display card, open it and get the driver version.

Let me know your video card model and driver version and we can see if you got the latest drivers.

Talk to you soon!
-Shane
Title: star up on vista
Post by: putik on January 05, 2009, 05:05:36 PM
shane,

I downloaded the malwarebyets and scanned the computer. Found nine infected and removed by malwarebytes. Shut off the computer for awhile and turn it back on, but the problem still exits. Then i went to device manager like you said but there were no display card in it only display adapters. This is in the display adapters >>> Intel (R) 82945G  Express Chipset Family. I'm not sure if thats the video card model & version. Pls. help. Thanks.
Title: Re: start up on vista
Post by: Shane on January 05, 2009, 05:16:21 PM







This is what it should look like. This is mine, your card name may say
something different. You should be able to double click on the display adapter
to open it up and view the driver info.


Let me know how it goes!

-Shane



Title: start up on vista
Post by: putik on January 06, 2009, 03:19:01 PM
shane,
Inside display adapters is Intel(R) 82945G Express Chipset Family and the driver version is 7.14.10.1461. The driver date is 3/25/2008. Intel Corp is the provider. When you right click it has three choices ..disable, update and uninstall. Its located in PCI bus 0, device 2, function 0. Thanks. Do i update it? Thanks.
Title: here is the updated
Post by: Shane on January 06, 2009, 03:22:58 PM
here is the updated drivers.

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProductID=2102&DwnldID=16312&strOSs=153&OSFullName=Windows%20Vista*%20Home%20Premium,%2032-bit%20version&lang=eng

good luck and let me know how it goes.

-shane
Title: start up on vista
Post by: putik on January 06, 2009, 07:39:57 PM
shane,

downloaded the driver and installed it and i keep getting this error that says >>   not validated for this pc. pls obtain the appropriate driver from the pc manufacturer. thanks
Title: You can find the drivers you
Post by: Shane on January 06, 2009, 07:48:59 PM
You can find the drivers you need on the intel site. All I did was go there do a search for Intel(R) 82945G graphic drivers.

I had choosen Windows Vista Home Preim. 32 bit.

I didnt know which you had.

See ifyou can find the ones you need. If you have trouble let me know!

Shane
Title: start up on vista
Post by: putik on January 07, 2009, 02:49:10 PM
shane do i have to uninstall the old driver first before i install the new one? thanks.
Title: Normally they recommend that
Post by: Shane on January 07, 2009, 02:53:09 PM
Normally they recommend that you do, so you can make sure all files get replaced. To be honest I have never had trouble not uninstalling first.

But better safe than sorry, uninstall first.

-Shane
Title: start up on vista
Post by: putik on January 07, 2009, 04:18:24 PM
shane,

I've installed the new driver version and its still doing it. Do you have anymore idea? I will appreciate it. Could i do a point or full restore on this kind of problem? Thanks a lot for your help.
Title: Well the question is, is it a
Post by: Shane on January 07, 2009, 04:42:39 PM
Well the question is, is it a driver or the video? had any drivers been installed before it started doing it? always could be another driver. I use to have a nivida card that did the same thing on xp. Turned out to be the card and just replaced it.

One full proof way to find out if it is drivers or hardware is a reinstall. But if you dont know how to make an image of your current install to put back on after the test reinstall I wouldnt say do it.

I never use system restore myself. To many things i dont like about it.

You can try and see. But can you think of anything that changed on your system before it started doing it? do you have trouble of any other kind with the computer, no matter what it is?

-Shane
Title: start up on vista
Post by: putik on January 07, 2009, 06:36:45 PM
Shane,
 
That's the only problem in this computer. It flickers when starting and stop whenever. I downloaded a lot of video clips before this thing started doing it. No drivers installed before, for what i've remembered. Could this be a router problem or connections? Thanks.
Title: flickers when it starting and
Post by: Shane on January 07, 2009, 06:42:31 PM
flickers when it starting and stopping? do you mean when you turn the computer on and off?

I re-read your main post on this and you say even after it is on it still flickers. Is this right? does it ever flicker during normal use or is it mainly on startup?

router and connections are more internet related and not windows. If you get flickers when playing videos that's normally a codec issue.

-Shane
Title: start up on vista
Post by: putik on January 08, 2009, 09:08:57 PM
i don't know what do you call it but it goes blank screen and booting and blank screen and booting and it will continue even the boot up process has finished. Then it will eventually stops. It happens mainly during start up or i left and the pc is on and it went to away mode for awhile. After it stops its ok and normal. Thanks.
Title: I have been doing some
Post by: Shane on January 08, 2009, 09:29:05 PM
I have been doing some research on this and it is a driver issue that is caused by a registry key. So lets try the fix and see if it helps you (You can also try using the default Microsoft drivers as well)

hold the Windows key and hit "R" on your keyboard, this should bring up the run command. type in regedit and hit ok.

Find the registry key: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers\MemoryManager]

Delete "MemoryManager", restart your computer.

Also since your video card is on board when there is a new bios update for your system the video is updated as well (if there is an update for it)

you should check and see what bios version you have and if a bios update is available for it.

All I can say is after the research I did your not the only one with this problem!

-Shane
Title: start up on vista
Post by: putik on January 12, 2009, 07:15:10 PM
shane
 
I can't find that bios update and deleted the key memory manager. Sorry to say that it still doing it. Could you tell me whats that key for, the one that i deleted? Can i put it back? Thanks for your help shane. I appreciated it.
Title: the reg key is installed by
Post by: Shane on January 13, 2009, 08:23:51 PM
the reg key is installed by an older version of the driver. you will be fine without it. Well from what I have been checking up on have you tried loading the Microsoft drivers for the video and see if the problem goes away? if it does then it is the drivers, if it doesn't then its the video. At least from what I am seeing so far.

Shane
Title: Start up on Vista
Post by: putik on January 24, 2009, 06:19:04 AM
Hi Shane. Sorry, didn't have a chance to answer right away.
Shane, How do i load the Microsoft drivers for the video? and when you say the video, its the video card, right? Thanks.
Title: Loading the drivers can be a
Post by: Shane on January 24, 2009, 08:41:55 AM
Loading the drivers can be a bit tricky if you haven't done it before, but very easy to do once you have the hang of it.

Yes when I say vid card I mean the display.

Go to the device manager, open the display card properties, go tot he driver tab, click update driver.

Now through these steps you will tell windows you want to choose a driver from a list. (Sorry I just woke up and haven't had my coffee, I can explain better later if you need)

Then when you have the list you can choose a driver to install. You should see older drivers, and should see one by Microsoft.

Let me know how it goes.
Shane
Title: start up on vista
Post by: putik on January 26, 2009, 06:27:33 PM
shane, i did what you've said and it still doing it, so i guessed its the video card. I need to replace it, right? Thanks a lot.
Title: does it do it when booting
Post by: Shane on January 26, 2009, 06:29:15 PM
does it do it when booting into safe mode as well?

Shane
Title: start up on Vista
Post by: putik on January 29, 2009, 01:18:41 PM
Shane

Yes, it does the same when booting on safe mode. Thanks.
Title: Then I would replace the
Post by: Shane on January 29, 2009, 01:35:27 PM
Then I would replace the display card. Safe mode only loads standard drivers, so if a driver is causing issues you can go to safe mode and remove it. Since the display drivers are not being loaded in safe mode and only generic ones are then it is a safe bet the problem isn't with the drivers but with the card itself.

Shane
Title: Vista boot problems..
Post by: Evan on February 26, 2009, 01:04:38 PM
Putnik,

One great way you can narrow down your issue is to try booting using a different Operating System or you can try booting from your Vista install/recovery DVD.  If you choose to try another operating system you can safely boot something like Ubuntu from a live cd.  Since everything is contained on the disc you don't have to modify anything on your hard drive and if the problem dissappears then you know the issue is with your Vista install.

I agree with Shane that it sounds like a video card issue except that it is your onboard video...

Using Ubuntu from a live cd would effectively emulate a complete fresh re-install without changing anything.  If you're interested in trying that then as long as you have a blank cd and a cd (or dvd) burner you can create the Ubuntu disc after downloading it.

If you're interested in that route let me know and help guide you through the process.
Title: start up on Vista
Post by: putik on February 27, 2009, 05:07:58 AM
Shane

Thanks a lot for your help and i really appreciated it. I did change the card and the problem went away. Thanks a lot again for your help.
Title: putnik, Glad to hear the
Post by: Evan on February 27, 2009, 07:26:52 AM
putnik,

Glad to hear the problem has been resolved.  I figured my suggestion was a bit late, since you hadn't posted about it in a while, but thought you might find it useful none the less.

-Evan