PcWinTech.com Forums

Routers & Modems Forum => Wireless => Topic started by: dave146 on May 23, 2011, 10:57:12 AM

Title: Belkin G intermittent problem
Post by: dave146 on May 23, 2011, 10:57:12 AM
Hi,

I have a Scientific Atlanta Webstar EPC2100R2 modem connected to a Belkin G wireless router Model F5D7234-4 v3. I have a desktop connected using an ethernet cable and 2 netbooks connected wirelessly.

About 50% of the time I have no problem connecting to the internet but the rest of the time, despite being connected to my home network, there is no internet connection. If I plug the desktop straight into the modem it connects to the internet fine.

Firmware is up to date.

Can someone help, it's really annoying!

Title: Re: Belkin G intermittent problem
Post by: Evan on May 23, 2011, 11:07:48 AM
Is it your desktop (wired connection) or your netbooks (wireless connection) or all of them that are having the intermitent connection problems?

I am assuming that it is both and this is an issue with your router but I wanted to make sure. If connecting directly to your modem always fixes the problem then there a couple of things that could be going on.

Evan
Title: Re: Belkin G intermittent problem
Post by: dave146 on May 23, 2011, 11:42:29 AM
Hi,

Thanks for the quick reply.

My replies to your points; Yes all of them are experiencing the connection problem (wired and wireless).

1. The problem isn't that the connection drops, it's that I can't connect initially. Once I get a connection (after repeatedly resetting the router) it's usually fine.

2. I've replaced the ethernet cable and the Virgin Cable cable.

3. Because the router won't connect initially I'm not sure it's an overheating issue (the router will have been powered up for less than 10mins). 

4. Rebooting the router several times in a row does eventually fix the problem but that's more of a symptom of the problem than a solution.

I've tried disabling the router firewall in case it was conflicting with the software firewall but that's not solved it either.
Title: Re: Belkin G intermittent problem
Post by: Evan on May 23, 2011, 11:48:52 AM
It sounds like the router might just be going bad. Is this a newly purchased router that can be returned/exchanged or is it one you've been using for a while? If it's one you've been using for a while did the router work correctly for some period of time and only recently has started having problems?

Where there any recent changes made that directly preceded the issues showing up? Such as a firmware update?

Evan
Title: Re: Belkin G intermittent problem
Post by: dave146 on May 23, 2011, 11:52:21 AM
It's about 1 year old and has always done this. Being a very lazy person, its only recently annoyed me enough to try and fix it, that and the fact it's an intermittent problem.

Title: Re: Belkin G intermittent problem
Post by: Evan on May 23, 2011, 11:59:58 AM
Are you using a DSL or cable connection?

Evan
Title: Re: Belkin G intermittent problem
Post by: dave146 on May 23, 2011, 12:03:45 PM
Cable connection, it's 10Mb with Virgin Media.
Title: Re: Belkin G intermittent problem
Post by: Evan on May 23, 2011, 12:08:24 PM
There really isn't anything to mess up with a Cable connection. If it's always done this with this router then I'd try a different router using the same basic settings and if that fixes it then you just have a faulty unit. Hopefully it's still under warranty.

Evan
Title: Re: Belkin G intermittent problem
Post by: Evan on May 23, 2011, 12:11:30 PM
If you can reproduce the problem easily, then log into your router when you don't have an internet connection and look on the status page. Tell me if you are getting any information for your WAN address and also check and see if there is an log file on the router and if there is then can you upload the error report for me so I can take a look at that?

Evan
Title: Re: Belkin G intermittent problem
Post by: dave146 on May 23, 2011, 12:17:48 PM
Ok I'll give that a go. I'll post the info the next time occurs.

Incidentally thanks for your help, I've been having a look around this site and it's great, loads of useful information on it.

Cheers,
Title: Re: Belkin G intermittent problem
Post by: Evan on May 23, 2011, 12:25:29 PM
I have something else I want to check and for you to try. First, make sure you have the Internet WAN connection set to Dynamic if you don't already. Next, look at the MAC address setting under the WAN settings and there should be an option to clone the MAC address of your computer. Before you clone the address copy down the address that is already there in case you need to change it back. After you have that copied then clone the address and make sure it is the MAC address of the computer you say you can connect to the modem without any problem. See if that gets you fixed up.

Evan
Title: Re: Belkin G intermittent problem
Post by: dave146 on May 23, 2011, 12:51:29 PM
Yep it was already on dynamic. The MAC address was already cloned although I don't remember doing that.

This may be improtant though.

The Desktop PC is currently connected (wired) to 'Network 2, home network' but the netbook (wireless) is connected to 'OurHouseNetwork, home network'. They can both connect to the internet. Could this mean I've somehow set up multiple networks and is this the problem.

I have Win7 64bit, is there somewhere I can see the list of networks me or my girlfriend have set up, would deleting all but one solve the problem?

 
Title: Re: Belkin G intermittent problem
Post by: Evan on May 23, 2011, 01:08:50 PM
Be sure to verify what MAC address that actually is. You can find the MAC address of your computer by opening a command prompt and typing "ipconfig /all" and looke for the network card and you should be able to find the MAC address of your router on the bottom of the unit. If the address in the router's WAN page isn't one of those then that could be your issue.

The different networks are something local to your computer having to do with security permissions. It is designed mostly for laptops. See this article (http://windows.microsoft.com/en-US/windows7/Choosing-a-network-location). So no, that shouldn't have anything to do with it.

Evan
Title: Re: Belkin G intermittent problem
Post by: dave146 on May 23, 2011, 01:25:26 PM
The MAC address in the WAN settings is the same as the one listed in the command prompt 'Physical Address', not the one on the base of the Router.

Title: Re: Belkin G intermittent problem
Post by: Evan on May 23, 2011, 02:18:59 PM
Can you try changing it to the one on the bottom of the router, unless your ISP instructed you to clone it. After you change it then reboot the router and if you have any trouble then go back in the settings and change it back.

Evan
Title: Re: Belkin G intermittent problem
Post by: Shane on May 23, 2011, 02:31:40 PM
It is possible the problem is the cable modem or the router.
Right now from all I read I would say it is the router.

Reason why is this, if you can connect your computer to the cable modem and it gets its IP address just fine and has no trouble getting a IP from the modem and yet the router has always had trouble getting a IP, then this shows the problem to be with the router.

I have had a lot of my customers with belkin have a lot of problems. In fact had a customer 2 months ago who's internet kept cutting out. He had to keep resetting the power to his belkin to get it to come back up.

Had him get a netgear and hasn't dropped since. :wink:

Shane
Title: Re: Belkin G intermittent problem
Post by: dave146 on May 23, 2011, 02:38:27 PM
Ok, that's what I suspected, I'm gonna go get a new one. I'll take your advice and get a Netgear.

Thanks for your help guys!
Title: Re: Belkin G intermittent problem
Post by: Evan on May 23, 2011, 02:41:39 PM
Chances are good that you just have a bad unit, since Shane and I are both leaning towards that. That's an older router that only supports Wireless G and 100 Megabit LAN connections. I recommend upgrading to a wireless N router with Gigabit LAN support. I'm a fan of Netgear but I've also heard very good reviews for D-Link routers also.

Evan
Title: Re: Belkin G intermittent problem
Post by: Evan on May 23, 2011, 02:43:12 PM
Let us know when you get the new one as I want to make sure that everything is working well for you.

Evan
Title: Re: Belkin G intermittent problem
Post by: dave146 on May 23, 2011, 03:16:17 PM
OK I'll let you know how I get on with the new one. I'll pick one up this weekend.
Title: Re: Belkin G intermittent problem
Post by: dave146 on May 27, 2011, 03:56:36 PM
Hi Again,

I bought a Netgear Wireless N300 Cable Router, and so far it's great. I've had no problems connecting to the internet, the download speed on my netbook is slightly faster and my average ping as gone from 60 to 30.

Once again, thanks for your help.

Title: Re: Belkin G intermittent problem
Post by: Shane on May 27, 2011, 05:25:04 PM
Good to hear :-)

Since your all fixed I will lock this thread :wink:

And as always...
If your happy with my work. Then all I ask in return is you simply let others know about my site and programs. I help with anything computer or network related :-)
Also always feel free to make a post in the feedback forum.
And a facebook like at the top of the page of my site is nice as well. ;)

Shane