Author Topic: Trouble adding ports to router (Read 346 times)

Axes41 · « **on:** November 27, 2011, 04:17:56 PM »

SPF can't seem to add the port I want. I am attaching a screenshot of the attempt.

Shane · « **Reply #1 on:** November 27, 2011, 05:46:15 PM »

Looks like it isnt logging in. Can you confirm you can log in with the user name and password you put in the program?

Shane

Axes41 · « **Reply #2 on:** November 27, 2011, 09:05:30 PM »

Ok, I have logged into Telus' program, but no change.

Shane · « **Reply #3 on:** November 27, 2011, 09:12:38 PM »

Do you have the correct username and password in the program now?

Also can you post a screen shot of the main window of the program?

Shane

Axes41 · « **Reply #4 on:** November 27, 2011, 09:30:42 PM »

I do. Here y'are:

Shane · « **Reply #5 on:** November 27, 2011, 10:22:38 PM »

When the program does the first few steps, do you see the username and password get entered into the page?

Shane

Axes41 · « **Reply #6 on:** November 27, 2011, 10:32:23 PM »

Shane · « **Reply #7 on:** November 28, 2011, 07:39:03 AM »

OK then either you dont have the right user name and password in the program, or the program isnt allowed to click the login button on the page.

Go to your IE security settings. What level is it currently set at?

Shane

Axes41 · « **Reply #8 on:** November 28, 2011, 08:50:37 AM »

local intranet: medium low
internet: medium
trusted sites: medium

Shane · « **Reply #9 on:** November 28, 2011, 08:53:39 AM »

That seems ok.

Ok try this. In the program under the advanced menu, click enable debug mode.

Then run the update router. The program will now wait for you to click the button to move to each step.

Let me know what happens after the click login step is ran

Shane

Axes41 · « **Reply #10 on:** November 28, 2011, 07:40:54 PM »

Ok, so at first step 6 to 11 failed again, but I then logged in on my landlord's computer and all steps were successful except 11, which said nothing. Then I tried again on my machine and all steps were successful, but the port test failed.

Shane · « **Reply #11 on:** November 29, 2011, 11:41:14 AM »

Post a screen shot of the port forwarding page in the router and a screen shot of the port tester results.

This way i can see if things are setup correctly

Shane

Axes41 · « **Reply #12 on:** November 29, 2011, 06:16:24 PM »

Finally got it! I had changed my ip to one generated by an internet checker rather than using my computer's ip on Telus' router program. Port tester indicates success now. Thanks for your patience, Shane! Much appreciated.

Shane · « **Reply #13 on:** November 29, 2011, 09:40:04 PM »

Good to hear

Since your all fixed I will lock this thread

And as always...
If your happy with my work. Then all I ask in return is you simply let others know about my site and programs. I help with anything computer or network related

Also always feel free to make a post in the feedback forum.
And a facebook like at the top of the page of my site is nice as well.

Shane

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