How to run?

[crtcrt]

This is probably a stupid question but I can't figure it out. I installed CleanMem 2.2 (32 bit) and it appears to have installed correctly. It's in the scheduler to run every 15 min. How do you run the Mini_Monitor? When I run it, nothing happens. 

[Shane]

Go to the start menu and the cleanmem folder. The mini monitor shortcut is right there

Shane

[crtcrt]

When I do that...Nothing happens.
Start -> Programs -> CleanMem -> "CleanMem Mini Monitor" = nothing happens
Start -> Programs -> CleanMem -> "CleanMem Settings" = CleanMem Settings Wizard runs
Start -> Programs -> CleanMem -> "Readme" = the verson log opens in notepad
Start -> Programs -> CleanMem -> "Uninstall CleanMem" = The uninstaller for CleanMem 2.2.0 runs

The mouse goes busy for about 2 seconds then nothing. It doesn't show up in Task Manager either. Is there an option to log possible startup errors?

Thanks!

[Shane]

Odd, lets try something, delete the Mini_Monitor.exe.manifest file and then try to open it. Let me know how it goes from there

Shane

[crtcrt]

I deleted the file and there was no change. I did manage to see it briefly pop up in the Task Manager before it died. It's hard to catch it though.

Thanks,
Chris

[Shane]

Whats the file name your clicking on?

Shane

[crtcrt]

Mini_Monitor.exe

The start menu link "CleanMem Mini Monitor" points to "C:\Program Files\CleanMem\Mini_Monitor.exe"

Regardless if I use the Start Menu or run it directly I get the same results.

Chris

[Shane]

Very odd. I wonder if something is killing the exe?

Run it again and after it closes go to the event viewer and see if you see anything on it

Shane

[crtcrt]

Nothing in the Application, Security or System logs that correlates time-wise to it's execution. The virus logs are clean as well.

Chris

[Shane]

Very strange, not even an error message.

What is the file size of the exe? At this point I am looking at every area to find out why the exe won't run.

Shane

[crtcrt]

File sizes for the exe's:



Chris

[Shane]

Try deleting the mini monitor settings file next and start it up.

Shane

[crtcrt]

Deleted "mini_monitor_settings.ini" and reran Mini_Monitor.exe. There was no change -- it ran for 1 sec or so (got a busy pointer) and quit.

No new events in the system or virus logs. The ini file did not recreate (if it should have.) I do have VS.NET 2010 installed -- are there any debugging options I could enable on my end?

Since this is an apparent isolated case, I don't think it warrants your continued excellent support.  I'll be more than happy to continue troubleshooting but I also wouldn't want to waste your time on just one badly misbehaving laptop. 

Chris

[Shane]

I dont mind trying to find out whats wrong. This will help me have a quick fix in case anyone else gets the same problem

The program is made in VB6 try installing these and see if it helps

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=24417

Shane

[crtcrt]

Downloaded and installed: vbrun60sp6.exe

No change and nothing related in the regular logs. 

Chris