Port Forward Problem.. is it cable modem compatability?

[misskittykat]

Hi, guys.. it's Wed the 14th of September 2011

I am new to the forum and trying to set up port forwarding for my DVR camera system so I can see my cameras remotely over the web on my laptop. 

My Qsee homepage sent me to RemoteScan to do easy setup and I got everything hooked up and set up to PF ports 80 and 9000 as per their webpage but I keep failing the port test.  Now I can access my camera system via my computer since I am utilizing the wireless in the house with my cable/modem but the second I try to go somewhere else outside the home (remotely) to access I can't get it.. so obviously I don't have something right.

I have verizon wireless throuth my landline phone using a cable modem model Westell A90-750045-07.. problem is the only router even close on the remote scan site is a A90-750015-07 using Verizon firmware... I have tried the Westell firmware with this model 750015 but I get a error message so it must be Verizon firmware I am supposed to be utilizing.   So, I am using that.. I have tried to contact them directly to find out why they don't show my cable/modem but haven't had any luck there either?  So, reason I have come to the forum.

So, my questions are these.. is it because I need a separate router to go into the link so the cable model port forwards the DVR to the router and just using the cable/model from the Verizon isn't going to cut it by itself because that is what it is.. just a cable/modem? 

Or is it because I am not using the specific model number of this cable/modem to work with the RemoteScan site since they don't list my model 750045 specifically and those two things have to match in order for the port forward to work? 

And /or is it the whole Static IP versus Dynamic IP address thing I am having issue with.  I realize I may have multiple things going on here but so far have done everything as the instruction page has said to do?

Or is it I am just doing everything wrong and am not set up correctly at all to begin with?

I am kinda suspecting I may need a separate router to go from the cable/modem  but don't want to invest in that if that is not the problem?  I have tried QSEE but getting through tech support in a timely fashion is just not time condusive so thought I would try here in the meantime to get some ideas?  No doubt this stuff gets pretty deep and way out there if not not a real techy!!!

Appreciate your time and help!

Misskittykat

[Shane]

You shouldn't need another router. Log into your modem and go to the port forwarding page. Post a screen shot of that page.

Also what is the local IP of the DVR?

Shane

[misskittykat]

Hmmmmmm  Post a screen shot of the port forwarding page.. I can access that.. just not sure how to capture that  (screen shot as you say) and you say post it.. you mean like on the website?  Is that safe?

let me know.. still a newbie here... bear  with me.

[Shane]

No problem

I want to be able to see the rules ont he page, so you may need to scroll down the page.

Hit the prtscn button on your keyboard.
Then open paint, go to edit then paste. Save it as a jpg. Then when posting you will see an attach option

Shane

[misskittykat]

Shane.. I wonder if my problem might be too that my cable/modem is not listed on your remotescan site as an available westell cable/modem?  I see where you have a router picture capture thing where I can send pics of the router for you to update the site?  Can I do this.. will it help?  Is it safe?  Reason I ask. my printer, computer and DVR  IP address are all on there and the westell cable/modem address.  Are you the only one that sees this and if not if others can.. is it still secure from outside interests? Does it matter?

I already tried to take some pics of the router but it doesn't change pages on it'sown though it shows each page being captured.. do I do something there to change the pages so it will show them? 

I did do a screenshot using this capture program of the portforward page but it doesn't show much and when you scroll down there are no rules? So, maybe I am looking at the wrong thing?

Let me know...

Still learning here...

thanks
misskittykat

[Shane]

No problem, I will help you with any thing you need.

Your computers local IP and such is accessible from the internet, so your safe. It is only the internet IP you want to keep safe.

Let me paste what I give people who need their router added

I can get it added for ya
Download my router screen capture program http://www.pcwintech.com/router-screen-capture

Use it to view every page in the router, I need them all. Then once you get those to me I can get your router added, screen shot page, and the guides written

You have to click on each page

Shane

[misskittykat]

Duh.. what do you mean when you say "internet" IP address keeping safe?  Which one is that compared to my computer IP address?

I hope to get to the router pic thing this weekend and will do as you said.. but WOW.. you know how many pages are on that router.. do you mean like for all possible options..  main, security, network, advanced, etc.??? You could be talking some boo coo pages here.. you know that right?  Let me know.. in case I missed something!

thanks
misskittykat

[Shane]

Getting the pages go really quick. If you like I could always connect to you and get the screen shots

Shane

[misskittykat]

Hi, Shane..

Well I did the router screen capture thing this AM and hope it came through OKay?  I think there might be some duplicate pics of the intial main page.. reason being, when I tell it I was done.. it wouldn't always accept that?  But, I finally got it to accept, then browsed and zipped filed the capture.. think there should be about 30 pages?

Hope it still works..let me know.   If not we may have to do the remote assistance thing.

I wasn't sure about the router pic answer (address or something) but if it helps.. the pic you have for the Westell A90-750015-07 router that I have been trying to use for the portforwarding, looks exactly like my Westell A90-750045-07  router.. I suspect just the software may be diff? 

Let me know and thanks for your help with this.  Look forward to hearing from you.

misskittykat

[Shane]

I will take a look here in a bit

Getting my coffee fix first

Shane

[misskittykat]

Hi, Shane...

Boy, you're good!  Coffee is what makes the world go around.. have to have that! LOL  I appreciate all your time.. with this. I don't know how you do.. what am impressive forum and site!  You rock!

Misskittykat

[Shane]

Did you try Westell - A90-750045-07 (Verizon Firmware) that is already in the program?

Shane

[misskittykat]

I couldn't find that?  The only one I find on the list is the A90-750015-07??? Where am I missing that if it is there since that is my cable/modem!

thanks
misskittykat

[Shane]

Look in the list in the W's

Should have 2,021 routers in the list.

Shane

[misskittykat]

Okay.. Shane.. I swear to you .. that model wasn't in there before unless it was just updated within the last week.. my husband and I went through that list several times.. here just a couple of weeks ago trying to get this thing up and running and I even checked that list a couple of days ago just to see if I missed anything and I swear it wasn't there...(I feel dumb).. so what I sent today was redundant obviously! Sorry.

Well, I went and did the port forward checker and it still failed so I still have something wrong?  So, where do I go from here.  My QSEE system says I am supposed to port forward 80 and 9000.. which I thought I already had set up.  Now are we to a point where I have to consider the dynamic IP versus a static IP thing?  That sounds totally confusing to me. Remember I am looking to monitor my cameras remotedly from my laptop computer ..

I can view the cameras on my laptop while using my cable/modem wirelessly... so I do have that part right.. I just have something wrong in the port forward thing.. so give me your thoughts when you get me and again sorry for the redundancy on the 750045 cable modem.. nice to see it on the list. hope it fixes things for me!

In going in and doing the router update tonight I did see a couple of things as it was going through the pages and I do wonder though is there supposed to be some changes under the DMZ host (whatever that is?)  It says to select which LAN device will share my public IP address and then it lists myaddress.. currently it is defaulted to my wireless printer.. should I make this either the DVR or my laptop computer instead?

Then under static NAT (which I am not sure what NAT is) it says to set up a default IP address and again it is defaulted to my wireless printer and also gives me an option  to specify a specific IP address in another box below the defaulted printer box if I want to do that instead of picking the DVR or my laptop computer?

Now on my main page it has my connection specified as DSL link and is an PPPoe.. maybe that type has to be changed to meet the specs of my Qsee DVR?  And I assume the address that is is broadcasting (which is diff than the DVR) is my  cable/modem IP address?   So, when I do the portforward thing should I be sending the DVR to this cable/modem address instead of the DVR address I have it listed as now? That is what is had said to do in my QSEE instructions.. so maybe that is where I messed up from the beginning?

I know I have alot of questions.. sorry about that.  I guess my biggest thing in all this is maintaining sometime of security as I don't want my computer to be compromised.. I do run Nortons Internet Security with a firewall.. and don't know if that may be causing me any issues? I know you had said something in the earlier posts about my IP address being available over the web but there was another address I wanted to keep safe but I missed what that was or is?

Sure do appreciate your time and assistance!  Hope to hear from you maybe tomorrow or so when you get time...

ttulater
misskittykat