cant get ports to open on netger dng1000 router

[maxinho]

hi all, as the tittle says i cant get my ports open for a dvr unit that i have installed.

port number is 37777 i have it working on the network ok.

i have used the simple port forwarding tool witch a great kit.

when i use the tester it still fails.

i am using micro soft fire wall witch i have switched off and AGV witch i have switched off too.

i have used the ip from my dvr unit 192.168.0.1

can any body help me?

great site by the way. 

[Evan]

Usually 192.168.0.1 is going to the IP address of your router, not something connected to it. So first off, can you go into the network settings of your DVR and double check what IP it has? After you can verify that, then you need to make sure that the port forwarding rule is pointing to that IP. 

The port tester is going to fail no matter what because it is testing to see if a port is open to your computer. Since you are opening a port for your DVR then the test is going to fail. What you can do though is open up a random port to your computer just for testing and if that works then as long as the rule is correct for the DVR then you'll be fine.

Evan

[Shane]

What is the local IP of your router? 192.168.0.1 or 192.168.0.254?

Shane

[maxinho]

ok i have looked in my dvr menu and it shows the follow

IP 192.168.0.8
subnet mask 255.255.255.0
gateway 192.168.0.1
TCP port 37777
UDP port 37778
preferred dns 8.8.8.8
alternate dns 8.8.4.4
HTTP port 80

then these are all un ticked

transfer mode latency
lan download

advanced settings ( all unticked)

NTP NTP server :60
multicast 239.255.42.42
pppoe
ddns ( no available ddns)
email mailserver 25 setup
ftp record ftp 0000
alarmserver private 10.1.02


yes the router is a netgear dGN1000 with 192.168.0.1

i have attached my services and firewall page from my router.

i can see the dvr when i ping my ip in the address bar. 192.168.0.8
 

[attachments over 25 days old deleted by admin]

[maxinho]

can i ask you how in more details to i do that other test?

what ip and ports should i use?

[Shane]

Use the IP of the DVR - 192.168.0.8

Update the port forwarding rules to point to it

When on the same network as the dvr you will connect to it with the local IP 192.168.0.8
When outside the network and you need to access it from the internet You access it with your internet ip

Shane

[maxinho]

how do i update the forwarding rules? in the router?

is that not what i have done already in the services & firewall?

i cant see a port forwarding menu.

[Shane]

Just go to the firewall rules and edit the rule. There you can change the IP

Shane

[maxinho]

i have set the ip in the router to the same as the DVR  ip 192.168.0.8 option 1 ( dvr)

is that what you mean?

or you mean edit option 1 service name (ALL )

this still does not work with the test tool. sorry if sound a bit dumb.

[attachments over 25 days old deleted by admin]

[Shane]

You can remove the first rule. No rule should be pointing to the router IP.

Send me a message with your internet Ip and I will see if I can connect to the dvr for you

Shane

[maxinho]

ok pm sent 

[Shane]

Cant connect.

I did just realize you only have 1 port forwarding rule setup, when there should be 3

port 37777
port 37778
port 80

Can you confirm you have all 3 set in the router?

Go to the services page in the router, find the dvr service and click edit, see what ports you have it set at.

Shane

Shane

[maxinho]

i have only added the one 37777

it wont let me edit it.

can i ad a new one with a new "name"?

[Evan]

this still does not work with the test tool.

That is always going to happen since you are testing from your computer and not the DVR. The test tool runs on your computer and therefor can only test for ports open to the computer the tool is running on. That's also why Shane asked for your IP. It's the best way to check and make sure everything is working correctly.

Evan

[Evan]

You can add a rule for each port. That way you will have 3 separate rules that all point to the same IP address. 

Evan